Contact
Most problems are solved fastest from inside the app, often right in the call. Here is which route reaches a person for what.
Many questions — camera trouble, billing, the Next button — are answered in the help center.
Someone behaved badly on a call
Report them right there in the call — or afterwards from their profile, your chat or the live room. Pick a reason and add the details and up to 3 screenshots, so nobody has to ask you to explain it again.
Reports are reviewed by a person. Accounts removed under the community guidelines are removed and cannot sign up again with a new account. If you think a removal was a mistake, you can appeal it — see “Writing to us” below. Blocking works immediately, and you can undo it any time from your block list.
If it involves anyone under 18, report it and leave. That is handled separately and passed to the authorities.
A payment problem
Report it and a person will look at the transaction. Remember that each girl sets her own price, so two calls of the same length can cost different amounts. Card numbers are not stored here, so we cannot look a card up for you.
Deleting your account or your data
Account deletion is handled on request. You can ask for your account to be deleted, for a copy of your data, or for it to be corrected. The privacy policy explains what is kept after deletion and why.
Writing to us
[email protected] reaches a person. For anything that happened on a call, reporting them in the call is still faster.